Unified Messaging System
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Norstar Messaging Product line delivers scalable advanced messaging to growing small and mid-sized businesses. Business sites with 32-300 users receive Voice Mail, Basic Call Center and two free seats of Desktop Messaging. Messaging also supports advanced applications such as Digital Networking and Centralized Voice Mail ideal for small and mid-sized standalone and multi-site businesses.
Key Features
- Web-based administration interface.
- Embedded applications activated with a simple key code.
- Advanced features, such as Auto Attendant, Voice Messaging, Custom Call Routing (CCR), and Basic Call Center.
- Pay for additional mailboxes and applications as the business grows.
- Try-and-buy key codes allow the user to try advanced applications before buying them.
- IP Connectivity.
- Upgradeable to up to 200 mailboxes with a migration path to more sophisticated features.
- Unified Messaging
| Specs | Messaging 100 | Messaging 150 | BCM Messaging |
|---|---|---|---|
| Voice Mail Ports: | 4 | 8 | 16 VM / 32 Total |
| Storage Hours | 9 | 82 | 200 |
| Mailboxes | 10 Boxes (Expand to 40) | 32 Boxes (Expand to 200) | 1000 |
| Basic Call Center | Optional | Standard | Optional |
| Centralized Voice Mail | N/A | Optional | Optional |
| Enhanced Call Center | N/A | Optional | N/A |
| Desktop Messaging | Optional | Standard 2 Seats (Expandable) | Optional Unified Messaging |
| Downloadable Greetings | Standard | Standard | 1000 |
| Connectivity | Norstar ICS Version 6.1and up | Norstar ICS Version 6.1and up | BCM only |
| Dimensions | H: 33 cm (13 in.) W: 20 cm (8 in.) D: 4 cm (1.5 in.) |
H: 33 cm (13 in.) W: 20 cm (8 in.) D: 4 cm (1.5 in.) |
In BCM System box |
| Power | AC/DC Adapter (9V DC input) | AC/DC Adapter (9V DC input) | AC In System |
Auto Attendant. Your own personal receptionist, Auto Attendant answers your telephone and takes messages for everyone in your company--with complete accuracy--24 hours a day, 7 days a week. Custom Call Routing (CCR) cuts down on "telephone tag" by giving your customers and suppliers direct access to the person they want to reach, allowing them to ask a question or leave information anytime. Auto Attendant includes a long list of standard features options including:
- Call transfer
- Calling name display
- CCR levels (10)
- CCR trees (4)
- Dial extension from CCR
- External transfer on Centrex
- Flexible line rings before answer
- Multiple operators
- Remotely record greeting
- Remotely set business open/closed
- Replay based on calling line ID (CLID)
- Reports
- Transfer to CCR tree
Voice Messaging. Messaging 100 starts with 10 mailboxes, expandable to 40. Messaging 150 starts with 32 mailboxes, expandable to 200. Call Pilot is suited for small to medium-sized businesses that can benefit from advanced voice messaging features. Including a long list of standard options, some of the more popular Voice Mail features include:
- Auto answer with personal greeting
- Broadcast messages
- Delivery options (private, urgent, etc.)
- Express messaging
- Guest mailboxes
- Interrupt caller leaving a message
- Never-full mailboxes
- Outbound transfer from mailbox
- Record a call
- Recovery of deleted message
- Remote call forward to Voice Mail
- Reports
Basic Call Center. Available with purchase of additional key code. For businesses that require a small call center with more sophisticated applications. Basic Call Center activates 10 agents and 2 queues, and is scalable as your business grows. A compatible user interface with Meridian Business Communications Manager, and Norstar platforms protects your training investment for future migration or multi-site companies. Additional features include:
- 20 configurable agents
- 5 agent priorities
- 10 announcements
- 15 maximum lines
- Routing steps - 6-day table, 6-night table
Networking. Using Audio Messaging Interchange Specification (AMIS), and Voice Profile for Internet Mail (VPIM), CallPilot Networking links Call Pilot 150s and other voice networking systems, increasing network efficiencies. You can send voice mail messages and fax messages as data over your existing data network, to all persons on the network -- while saving on your long-distance charges.
Easy to use System Administration and Maintenance. Complete web-based management with a user-friendly graphical user interface simplifies system administration and maintenance -- all you need is a web browser. An IP-enabled auto-sensing 10/100 Ethernet port makes system administration and management access easier for you or your telco service provider. Plus, all embedded applications are quickly and easily activated with key-codes common to Norstar CallPilot 150, Business Communications Manager, and Meridian CallPilot, making mailbox expansions and applications a snap.
Compatible with Norstar MICS and CICS 4.1 and above. Not compatible with 3x8, 6x16 and 8x24 systems. One year warranty.