Home & Business Communication


Avaya Partner Systems

The PARTNERĀ® Advanced Communications System processor module supports five incoming lines and nine extensions with a maximum configuration of 21 lines and 44 extensions, or 31 lines and eight extensions. The processor module can operate on its own or can be used with a 2- or 5-slot carrier and additional expansion modules. Expansion modules can be used to add lines and extensions to the system, or additional capabilities such as voice messaging and fractional T1 support.

PARTNER ACS systems support a wide variety of features including Caller ID (name and number), Distinctive Ringing, Send All Calls, Speed Dialing, and five-party conferencing, each helping employees to be more efficient and productive.

Cell Phone Connect via the T1 module enables customers to answer calls even if they are out of the office by allowing calls to ring simultaneously at their desk phone and their cell phone. Enhanced accessibility is also achieved through the Remote Call Forwarding feature, which enables a call to be immediately directed to any external number.

A variety of cost control features provide for better telephone expense management and system performance monitoring. The PARTNER system is easy to install and administer. It is simple to add modules and telephones, and software upgrades can be performed easily by inserting a PCMCIA card into the system.


Enhanced Tip/Ring Capability
Enhanced Tip/ring capability enables businesses to add other industry-standard devices to their PARTNERĀ® Advanced Communications System.

Tip/Ring capability allows users to plug in a fax machine, single-line telephone set, modem, or credit card reader. Avaya has enhanced this feature with "plug-and-play" service, which means that the system recognizes these devices without additional programming or expensive adapters.

T1 Module
The T1 Module provides the PARTNER system with the ability to use fractional T1 with up to 16 lines via a T1 facility. The T1 will support E & M signaling with or without DID service. The T1 module includes a built-in CSU to provision the lines and can be administered via PARTNER PC Administration and Diagnostics software.

Utilization of T1 functionality gives businesses more efficient, cost effective trunking options. The Cell Phone Connect feature via the T1 module enables customers to take calls even if they are out of the office by forwarding calls to their cell phone with coverage to system voice mail. The Remote Call Forwarding feature allows calls to be directed to any external number.

The PARTNER system supports the Avaya 3910 Wireless Telephone, providing in-building wireless communications capability.

Mobility allows businesses to cost-effectively enhance call coverage and improve customer service.

Customer Service Features
Improved Customer Service by enabling businesses to respond quickly and with quality to customers.

Customer Service features range from Group Call Distribution and Music-on-Hold to support for voice messaging and mobility solutions, making PARTNERĀ® Advanced Communications System the choice for small call centers.

Detailed Technical Specifications