Avaya Partner Systems
The PARTNER® Advanced Communications System processor module supports five incoming lines and nine extensions with a maximum configuration of 21 lines and 44 extensions, or 31 lines and eight extensions. The processor module can operate on its own or can be used with a 2- or 5-slot carrier and additional expansion modules. Expansion modules can be used to add lines and extensions to the system, or additional capabilities such as voice messaging and fractional T1 support.
PARTNER ACS systems support a wide variety of features including Caller ID (name and number), Distinctive Ringing, Send All Calls, Speed Dialing, and five-party conferencing, each helping employees to be more efficient and productive.
Cell Phone Connect via the T1 module enables customers to answer calls even if they are out of the office by allowing calls to ring simultaneously at their desk phone and their cell phone. Enhanced accessibility is also achieved through the Remote Call Forwarding feature, which enables a call to be immediately directed to any external number.
A variety of cost control features provide for better telephone expense management and system performance monitoring. The PARTNER system is easy to install and administer. It is simple to add modules and telephones, and software upgrades can be performed easily by inserting a PCMCIA card into the system.
Benefits
- Many included applications to simplify call answering including built-in Caller ID support and standard connections for answering machines, cordless sets, credit card readers and fax machines.
- Improved Customer Service: through enabling businesses to respond quickly and with quality to customers 24 x 7 x 365.
- Mobile employees can stay connected to the business with wireless telephones for employees who are away from their desks and Cell Phone Connect for employees who need to be reached while off premises.
- Standard Fax Management notifies users when the fax machine is busy, in use or in trouble so that it can be immediately repaired.
Enhanced Tip/Ring Capability
Enhanced Tip/ring capability enables businesses to add other industry-standard devices to their PARTNER® Advanced Communications System.
Tip/Ring capability allows users to plug in a fax machine, single-line telephone set, modem, or credit card reader. Avaya has enhanced this feature with "plug-and-play" service, which means that the system recognizes these devices without additional programming or expensive adapters.
T1 Module
The T1 Module provides the PARTNER system with the ability to use fractional T1 with up to 16 lines via a T1 facility. The T1 will support E & M signaling with or without DID service. The T1 module includes a built-in CSU to provision the lines and can be administered via PARTNER PC Administration and Diagnostics software.
Utilization of T1 functionality gives businesses more efficient, cost effective trunking options. The Cell Phone Connect feature via the T1 module enables customers to take calls even if they are out of the office by forwarding calls to their cell phone with coverage to system voice mail. The Remote Call Forwarding feature allows calls to be directed to any external number.
Mobility
The PARTNER system supports the Avaya 3910 Wireless Telephone, providing in-building wireless communications capability.
Mobility allows businesses to cost-effectively enhance call coverage and improve customer service.
Customer Service Features
Improved Customer Service by enabling businesses to respond quickly and with quality to customers.
Customer Service features range from Group Call Distribution and Music-on-Hold to support for voice messaging and mobility solutions, making PARTNER® Advanced Communications System the choice for small call centers.